Accredited CPD Courses
Our Advanced Customer Service Training has enabled thousands of delegates to raise their performance when it comes to dealing with challenging customer situations. They leave the course invigorated and empowered and raring to try out the new techniques they’ve been taught
How to Control Your Elephant
Our How To Control Your Elephant, Home Demonstration and Handover courses are accredited for Continual Professional Development (CPD) purposes by the CPD Standards Office. This means that our courses have been assessed in-line with a robust and recognised learning structure that ensures high quality professional development.
As an attendee you will receive a certificate of attendance and 'learning tool' which is recognised 'currency' in the UK for CPD. This can be used in CPD records, professional development reviews and prospective job applications to demonstrate your individual commitment to CPD and proof of quality learning undertaken.
Home Demonstration Training
There’s no hiding on this course, everyone has to participate – it’s a hands-on course. Whether you’ve been in the industry for years or are new, there is always something new to learn.
When it comes to handovers, if it’s not done right and the customer made to feel special and valued, it can break the whole customer journey.
First fix or Pre-plaster
Letting a customer view their new home during the construction stages can be both exciting and a bit daunting for them. It’s not just about showing them around and explaining the construction and layout but also being able to deal with those challenging questions which can arise
All our courses are modular and can be adapted for all abilities within organisations. Ask for more details.
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Call: 01793 848455
For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455