Working with In-house has inevitably helped the industry to raise the bar when it comes to the levels of service being offered today…
We chose to work with In-house to get a true understanding
The surveys that In-house provides allows us to obtain a true understanding of how our customers rate the purchase process, the standard of finish of their new home as well as the levels of service offered pre and post completion.
We’re able to listen to our customers and apply measures to improve our service
When we receive a completed survey we can review shortfalls and introduce steps to prevent repeats on new schemes going forward, whilst setting high standards and endeavouring to better them. The thing I like most about the survey is how accurate and up to date it is – straight forward questions that result in fairly straight forward answers.
The market leaders in customer satisfaction research
A lot of major house builders are also making use of their survey, which is ultimately a reflection on the quality of the surveys being conducted. It also gives us the ability to benchmark our performance against our competitors.
In-house is a helpful and friendly organisation
The company is genuinely passionate about obtaining and providing feedback from “new home” owners.
I would definitely recommend In-house’s customer satisfaction survey…
...Because it’s an independent and standard set of questions applied to (partaking) “new home” owners. The feedback is benchmarked in numerous ways to give a clear understanding of the service that is being provided.
Anthony Atkinson, Estates & Customer Services Director
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For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455