The problem with some one day training courses is they can overload you with too much information...
...so the best feature of In-house’s online customer service training course was that it was spread over a number of weeks. It allowed me to gain experience as we went along and practice what I was learning in between sessions.
The course is accessible and worked very well
In-house were recommended by my manager who had worked with them before and after talking to with Malcolm Pitcher I realised their online training course would be the best option for me and it worked very well. Taking place every Friday morning via telephone and internet connection I found it to be a very accessible way of training. The online materials provided by Malcolm were all very good and I have continued to use them since.
Better understanding by thinking from the customer’s view point
The training highlighted areas that I could work on in terms of changing my attitude and helped me to gain a better understanding of customer service by thinking about things from the customer’s point of view and learning how to resolve situations.
I thoroughly enjoyed the training
I would recommend In-house’s training because I got on very well with Malcolm, even though I didn’t actually meet him. The training was very good and has been successful; I got everything from it that I needed and thoroughly enjoyed it as well.
Douglas Barton, Customer Care Manager
Demonstration training delivered in such a simple way it is suitable for all levels of staff…
…Cary delivered the training to some of our sales negotiators and admin team, as well as the Managing and Construction Directors. It was clear that the information had been really well received because everyone took from it exactly what they needed.
I had concerns that we weren’t going into enough detail with our customers
The customers were getting a great overview but we needed to focus on the finer detail of very important aspects such as shrinkage and paint. I have witnessed how we do our demonstrations now, following the training from In-house, and I am really pleased with the results. We are now able to offer our customers the full two hour session they would expect.
I would definitely recommend In-house
I am really pleased with the training that In-house provide. I have attended this course during my time in a previous company and so I knew Cary was the right person for the job, I found the refresher this time around really useful too. We have two more demonstration training courses booked for October, as well as the advanced training we plan to have in December for senior site managers and sales negotiators. We are really looking forward to our knowledge being tested to the limit by Cary during our advanced training session.
Matt Cadwallader, formerly Customer Care Manager
St Modwen Homes
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For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455