I thought In-house’s Demonstration training would be good because we already use them for market research...
...but it really surpassed my expectations. It was absolutely excellent; exceptionally well presented.
Consistent, professional and knowledgeable training
Everyone found the training informative, from the Customer Care Manager to the design team. We split the training into two sessions and Cary’s presentation, knowledge and actual ‘demo’ of the demonstration was consistent throughout. She was very professional and had that consistency of style that is crucial when dealing with customers. You have to offer the same service, regardless of who walks through the door.
Cary was good at picking out the positives and suggesting areas for improvements, as well as alerting us to the things not to do. She also helped us with putting across technical information in a customer-friendly way.
‘Hands-on’ training where everyone gets involved
The great thing was that everyone took part, even those who wouldn’t normally be customer facing. The office team don’t often have the chance to present and they really enjoyed it. In fact, everyone got something from the day. Our Customer Care Manager found it very beneficial as she could offer her insight. Our design team found it incredibly informative as well. I think they were surprised by just how well informed our customers are when it comes to product knowledge and the detailed questions they ask.
The proof is in the pudding… we’re coming back for more!
We were so pleased with how the sessions went that we’ve asked In-house back to deliver their Handover training. We’re keen to improve our service, and whilst I don’t want to inundate our team, it’s something I believe will be really worthwhile. And I’m not alone. When we said to the team that we’d organised further training they were delighted. All our team are up for it, which is an unexpected bonus.
John Murphy, Managing Director
Robertson Homes Ltd
How to control your Elephant’ is a real eye opener in how to deal with anger and aggression when it comes to difficult situations…
The best thing was realising we have an elephant to control
There’s a real mirror in our behaviour to that of an elephant, especially when it comes to anger and aggression, both professionally and personally. It’s knowing how to deal with an argument or difficult situation and that’s what this course teaches you. For example, if I’m driving and feel myself becoming angry with something I know how to control my own elephant.
My whole team has adopted the ‘can-can’ approach
We didn’t really know what to expect from the course, but it has taught us how to be a lot more customer focussed. One of the things we learnt was the ‘can-can’ and the team thinks it’s great. For instance, there might be things we can’t do for customers, but we’re working to say what we can do and it really does work.
One of the best training courses we’ve ever done
The whole team thoroughly enjoyed the training and it has been really worthwhile. We’re still talking about it now and we’re still using elements that Malcolm delivered to us. We are really seeing a change in how we’re dealing with our customers and it has really helped us.
I would absolutely recommend ‘How to control your Elephant’…
…Because it’s a brilliant course and I think it would benefit a lot of other businesses and companies in different industries.
Mary Grant, Sales & Marketing Manager
"Consistent, knowledgeable, professional and 'hands on' demo training"
"It’s a real eye opener in how to deal with anger and aggression when it comes to difficult situations"
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For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455