Other courses from In-house

Customer Service

• Customer Service ABC
• Dealing with Customers
• Dealing with Difficult Situations
• Listening Skills Workshop
• Assertiveness Workshop
• Customer Re-focus

Selling Skills

• Basic Selling Skills
• Advanced Selling Skills
• Selling in a Challenging Market

Home Demonstration

• Beginners
• Intermediate
• Advanced
• Refresher

Home Handover

• Memorable Handovers

In-house Research and Training Ltd

24 Borough Fields, Wootton Bassett, Wilts, SN4 7AX

www.inhouse.uk.net | info@inhouse.uk.net | 01793 848455

Course Information Sheet

Overview

Handover is an emotional time - what to you is an everyday occurrence, for your customer is a special moment in their lives.

This course focuses on creating and delivering a positive, pleasant and memorable handover, helping create ‘ambassadors’ for your organisation - building your reputation even in turbulent times.

Course Style

This is a half-day classroom based course for up to 15 delegates.

Course Content

• An awareness of how we (and our customers) respond to situations, the difference between Proactive and Reactive Behaviours and the fact the customers are very likely to become “Reactive” if things don’t go right
• The opportunity to discuss why handover is so emotional, the emotions a customer might be feeling and what handover really means to me
• The opportunity to dissect handover day into small elements and then to discuss ways in which we can ensure the experience is positive for our customer
• The opportunity to discuss how to most effectively handle difficult handover situations (e.g. problem with the house)

Content not quite what you are looking for?

Contact us...we are happy to modify any course to suit your exact needs.

Delivering Memorable New Home Handovers

“Learn how to deliver  memorable  handovers”