I can now see why a lot of people in the industry recommend In-house’s home demonstration and handover training…
I’ve noticed how beneficial the training has been already
Our site and sales teams are now a lot more aware of what our customers’ expectations are when it comes to demonstrating a property. Since the training we’ve input a standardised and structured approach to how we do our demonstrations. The teams know exactly what to say, when to say it and what to include. The guides we received are a very detailed reminder of this and they’re a big positive.
Our scores are going in the right direction
I look at every survey coming through and even where we don’t have ‘promoters’ it’s very rare we score badly on demonstration. This tells me the training has worked and I’m very pleased our scores are getting better. We used to rely on the knowledge and experience of individuals, but we now have the complete knowledge from the course to deliver the best demonstrations and handovers.
Cary was very good and she has an air of authority about her
Cary was able to draw the team in and get them interested in what she was saying, which was very positive. I spoke at length with Cary about what our needs were beforehand, and she was able to tailor the course to meet our expectations. The feedback from the team about her was excellent and we’d have her back to do even more training. It was very, very positive and the course was just what we needed.
I would definitely recommend In-house’s home demonstration & handover course…
...Because of everything I’ve said; I have tangible views and I can see the training has worked very quickly, and I really enjoyed working with Cary as well.
Andrew McDermott, Divisional Managing Director
The Academy Training with In-house was hard work with a lot of learning, but an absolute pleasure
We were able to get all business areas of Orbit Homes up to speed...
An academy day provided us with an ideal opportunity to get the key users of the system together in one room. My team provides a performance reporting service and as such, we will be the ones who regularly use the system to either provide information on the fly or to show others how to use the system to get the information themselves. We felt that we could all benefit from a chance to learn about the system from someone who I was confident would answer any of the queries which may arise; not just the ‘how’ but the ‘why’ as well.
It is well worth the investment of time...
Everyone is busy and the thought of putting aside most of a day for training did feel like a luxury. However, having had the training, I can see that it was tailored and relevant to us and our business. Every query was answered or explained by our trainer who clearly had expert knowledge of the system. He pitched the content just at the right level for all of us and gave us context as to what to expect in terms of performance. One thing that I really valued was the occasional “no”! This may not sound like a positive but it was very much appreciated as In-house are the experts and I was on a learning curve.
I felt confident interpreting the data out in a safe place with an expert on hand...
Understanding the way the information was displayed and how to filter and export the data to allow for tailored information was really helpful to me personally. Others found it beneficial to just have the time put aside to actually learn about the system. In-house allowed us to tailor the training to our needs.
I never felt like I was being a nuisance...
I have been more than happy with the contact from Tom Weston who has always responded very quickly and efficiently. He has the knowledge to answer any queries I have, no matter how daft they may be. Having someone to challenge your thinking in such a positive way was great. It really felt like a collaboration to get our latest questionnaire up and running. It may seem trivial, but simply being kept in the loop with how things were going allowed me to report progress with confidence.
I would definitely recommend the Academy Training because...
...We learned a lot, understood the terminology and asked a lot of questions. Every single minute was useful.
Viv Emery, Head of Business Performance
"I have tangible views and I can see the training has worked very quickly"
"It is well worth the investment of time.."
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For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455