Before you go any further click the YES to find out what we like to say Yes to. Then compare us to other agencies you have approached and what they have offered you.
If you want YES to all of these questions, then look no further for your perfect research partner...
|Can I define when my survey calling starts and finishes?||YES
|Can you deliver high response rates?
|Can I tailor my questions?||YES||?|
|Can I tailor my reports?||YES||?|
|Can I have MY company targets showing for each question?||YES||?|
|Can you immediately inform me about wrong numbers or other data issues?||YES||?|
|Can you email completed survey reports in minutes?||YES||?|
|Can I see detailed customer comments?||YES||?|
|Can I see my reports in near real time?||YES||?|
|Can I easily drill down to very detailed level?||YES||?|
|Can you benchmark me against your other clients?||YES||?|
|Can I visit your offices to see your team at work?||YES||?|
|Can I see how you train and mentor your researchers?||YES||?|
|Can you train my staff to achieve customer satisfaction?||YES||?|
|Can you offer support over the phone?||YES||?|
Being a member of ESOMAR, the European Society for Opinion and Market Research (the essential organization for encouraging, advancing and elevating market research worldwide) assures our clients of quality work delivered on time and to specification.
Your survey can be constructed in hours and changed in minutes. We have invested in the best systems to offer this.
Detailed Customer Comments
Because you always want to know why, our research is based on the fundamental belief that scores serve a limited purpose. What’s the point of knowing the score if you don’t know the reason why. That’s why our focus is about gathering detailed customer comments so if you’ve got a bad score the reasons why leap of the page and you can get straight to work improving them.
Sometimes research can’t wait until tomorrow. We know you want your results now and that’s why we are able to deliver them fast. We can have completed surveys on your screen within 5 minutes of a customer completing them and there’s 24/7 access to your reports.
High Response Rates
Sometimes you need the comfort of a high response rate. If you don’t have many customers you can start to feel very unsure if only a small number respond. So you need the confidence and comfort of what a high response rate can bring. Our average response rate for challenging surveys is around 75%.
The reports you need when you need them 24/7.
Our Academy Day is an essential requirement – click here to view more about it.
And if you want us to come to your office and tell it like it is, we can’t wait to be invited.
We only do research one way, the best way for you
We like using the telephone because of the high response rates and detailed customer comments but if you don’t want this level of detail for your survey, we also offer on-line, paper, face-to-face or a mixture of all if needed.
How do you weigh up against your competition? In the house-building industry we provide the largest independent benchmarking, giving you the ability to compare yourself against other house builders and housing associations. You can see at a glance exactly where you are positioned
Over a decade of experience and scores of
satisfied, high-profile clients.
Some of the many important research topics we’ve covered recently include:
• Customer experiences throughout the home-buying process
• House design, specifications and layouts
• Sustainability and carbon emissions issues
• Localism issues
• Product testing
• Site visitor exit interviews
• The impact of marketing and advertising campaigns
• Database cleansing and profiling
• Web site usability and accuracy
• Requirements for post graduate training
• Customer satisfaction for conveyancing company
• Research to help the development of a major theme park
• Stakeholder perception audit
• Research at multiple points in customer journey
• Net Promoter tracking for major on-line industrial supplies company
• Enquiry surveys
But, why not read what our customers have to say...
And what methods do we offer?
• Focus groups
• Web-based and on-line surveys
• Telephone surveys
• Postal surveys
• Face-to-face, executive and on-street surveys
• Star Surveys
We are so confident with our research capabilities
that we offer an up-front guarantee.
Be delighted, or don’t pay!
No other market research company begins with a 100% money back guarantee.
So if you aren’t completely satisfied with our service, you don’t pay us.
Few market researchers could make such a reassuring promise and stay in business.
Call us today on 01793 848455 to find out how we can help you.
Contact Us Today
Call: 01793 848455
For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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Are you worrying about choosing the right agency? Losing sleep as a result? We offer a no obligation Sleep Soundly Guarantee. If we don’t deliver what we promise you don’t pay.
In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455