Customer Satisfaction Research Testimonials

Home Research Training Consulting News Clients Contact

Specialist Research Services

“We have been working with In-house Research since 2005 measuring customer satisfaction amongst our new home owners. The results are invaluable in helping us to focus our attentions on key areas where we can grow our business and maintain high customer satisfaction levels. The benchmarking makes regions very competitive against each other but even more so, helps us see our position against other companies in the industry”. Bellway Homes

"'We have been working with In-house over the last 8 years, measuring customer satisfaction. Over this time our Regional businesses of Linden, Midas and Stamford have grown significantly. One of our key objectives was that growth should not be at the expense of our customers satisfaction. The feedback we get from the surveys helps us make sure that we continue to review and improve our procedures to achieve our objective of offering our customers an experience second to none when buying their new homes. The ability to benchmark our Regional companies, with one another and a significant number of our industry competitors has ensured the levels of customer satisfaction are continually driven.’ Galliford Try Homes