Other courses from In-house

Customer Service

• Customer Service ABC
• Dealing with Customers
• Dealing with Difficult Situations
• Listening Skills Workshop
• Assertiveness Workshop
• Customer Re-focus

Selling Skills

• Basic Selling Skills
• Advanced Selling Skills
• Selling in a Challenging Market

Home Demonstration

• Beginners
• Intermediate
• Advanced
• Refresher

Home Handover

• Memorable Handovers

In-house Research and Training Ltd

24 Borough Fields, Wootton Bassett, Wilts, SN4 7AX

www.inhouse.uk.net | info@inhouse.uk.net | 01793 848455

Course Information Sheet

Overview

Even with the best processes there can be times when a “re-boot” is required. This is especially important when there have been organisational or process changes that have destabilised the way you work together.

Customer RE-focus is designed to help create a common company-wide focus on the customer. It is an ideal platform to launch new customer service processes or initiatives. Customer RE-focus is for everyone in the organisation not just front line customer facing staff.

Course Style

This is a half-day course for up to 30 delegates. The course is exercise based, delegates work in mixed teams.

Course Content

• A common understanding of the word “Customer”
• The role of procedures in delivering customer satisfaction
• A review of your own key procedures
• The customer’s needs at key stages of the experience
• The opportunity to express through a “post-it” note exercise*, views on what gets in the way of you doing your job properly

Content not quite what you are looking for?

Contact us...we are happy to modify any course to suit your exact needs.

Customer RE-focus

“Builds energy, customer focus and purpose”