The investment in the In-house survey is worth its weight in gold…
We had no concerns about working with In-house as we had previously worked together before. Our main concern was the potential cost involved, but the benefits and expertise have far outweighed that.
The survey is brilliant for telling it as it is and identifying weaknesses
We want to ensure that our Customers are receiving the highest level of service throughout the Customer journey. We know we have been doing OK but we want to improve on this and we need to identify our weaker points and challenge ourselves to be the best. Without the information from the surveys we would not get that information.
We have taken on board what our Customers are saying about us in the surveys and we have acted on their comments to improve even the smallest things
I would definitely recommend In-house
Not just for their customer satisfaction survey feedback, which is invaluable, but the support you get from the team I have found second to none. Tom is really fantastic, he is always available to discuss any issues and to give assistance, in fact the whole team are very accommodating.
Being an independent company, they’re not afraid to tell it as it is both good and bad which is exactly how it should be.
Rob Littler, Regional Director Customer Service
Countryside Properties (UK) Ltd
‘The support you get from the team I have found second to none’
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For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455