Other courses from In-house

Customer Service

• Customer Service ABC
• Dealing with Customers
• Dealing with Difficult Situations
• Listening Skills Workshop
• Assertiveness Workshop
• Customer Re-focus
• ICS First Impressions

Selling Skills

• Basic Selling Skills
• Advanced Selling Skills
• Selling in a Challenging Market

Home Demonstration

• Beginners
• Intermediate
• Advanced
• Refresher

Home Handover

• Memorable Handovers

In-house Research and Training Ltd

24 Borough Fields, Wootton Bassett, Wilts, SN4 7AX

www.inhouse.uk.net | info@inhouse.uk.net | 01793 848455

Course Information Sheet

Overview:

For those who are new to selling or who have never had any formal sales training or who do not sell in a structured way.  This course will highlight the importance of building relationships with customers and understanding their exact requirements.

During the course, delegates develop a personal learning record to help them monitor their goals and areas for further training.

Course Style

This is a full-day course for up to 15 delegates.  

Course Content:

• Understand good selling skills versus poor
• Understand the steps of the purchase
• Understand the steps of the sale
• Be an active listener instead of passive
• Build rapport
• Answer typical questions raised by customers
• Ask for the order
• Handle difficulties
• Offer selling solutions

Content not quite what you are looking for?

Contact us...we are happy to modify any course to suit your exact needs.

Basic Sales Training and Selling Skills

“The basics of selling in one focused day”