Other courses from In-house

Customer Service

• Customer Service ABC
• Dealing with Customers
• Dealing with Difficult Situations
• Listening Skills Workshop
• Assertiveness Workshop
• Customer Re-focus

Selling Skills

• Basic Selling Skills
• Advanced Selling Skills
• Selling in a Challenging Market

Home Demonstration

• Beginners
• Intermediate
• Advanced
• Refresher

Home Handover

• Memorable Handovers

In-house Research and Training Ltd

24 Borough Fields, Wootton Bassett, Wilts, SN4 7AX

www.inhouse.uk.net | info@inhouse.uk.net | 01793 848455

Course Information Sheet

Overview

This workshop is one of a series.  Each workshop provides 2 to 3 hours of in-depth and focused training in an area you need most help with.

You can mix and match your subjects and hold up to 3 workshops in a day. And you can mix and match your attendees, so they only spend time on the subjects they need.

Background

Most of us wish we could be more assertive.  Especially in difficult situations or when dealing with awkward people.  The point of this workshop is to make you think about your own behaviours and set your own agenda for any improvements your wish to make.

Workshop objectives

To help delegates think about the way they respond to situations and develop new ways to take more control of themselves which in turn will help them influence the behaviour of others.

Workshop Content

• Understanding anger by looking at road rage
• Being Proactive rather than Reactive
• What triggers your behaviours and how tolerant are you to others?
• Assertive, Non-Assertive and Aggressive behaviours
• Assertive Skills Game
• Dealing with really angry people in an assertive way
• Open discussion

Content not quite what you are looking for?
Contact us...we are happy to modify any course to suit your exact needs.

Assertive Skills Workshop

“Learn how  to take more control!”