We are a small company, based in Royal Wootton Bassett, Wiltshire, UK. We help companies improve their customer experience through great research and training.
Most of our work comes from satisfied client referrals.
If you work with us, we want you to be so happy, that you would not hesitate to recommend us to another business.
Most of all, we enjoy what we do!
We enjoy meeting new clients and discussing their objectives so we can help them
We enjoy receiving happy client testimonials and sharing them with you
We enjoy helping each other find new solutions and challenging ourselves to solve your problems
And to celebrate success, we enjoy a good Chinese meal in the restaurant next to our office!
Managing Director and Chief Elephant Trainer
I’m Malcolm the MD (and Chief Elephant Trainer). I especially enjoy helping the In-house team achieve its full potential. I also enjoy delivering my How to control your elephant course. Outside of work I enjoy walking, cooking and drinking craft beers.
My favourite Chinese dish is Massaman Curry.
Special Projects / Chief Home Demo & Handover Trainer
I’m Cary, Chief Demonstration & Handover Trainer. I also look after the marketing and any special projects including running the team who undertake home demonstrations on behalf of clients. I enjoy training clients to improve their home demonstrations and seeing customer satisfaction levels improve as a result. Outside of work I enjoy going to the gym, breaking in my new puppy and photography.
My favourite Chinese dish is Prawn and Mushroom Curry.
Chief Operating Officer
I'm Tom, Chief Operating Officer. I enjoy meeting with clients and helping them to continuously improve their customer journeys and supporting the whole team to deliver our service is the most accurate, fastest time and lowest cost possible. Outside of work I enjoy long walks with my dog and traveling to exciting new places.
My colleagues tell me I eat too much, so naturally I love all Chinese food.
Business Development Executive
Hi I am Andy, Business Development Executive. It is my responsibility to drive revenues for the business by developing and managing key accounts from a wide range of industries. Outside of work, I am a keen sportsman and somehow still managing to make my way around a football pitch…..my 12 year old is out lifting me at the gym though!!
My favourite Chinese dish is Chicken with green pepper and black bean sauce.
Head of the Telephone Research Unit
I’m Hannah, Head of the Telephone Research Unit. It’s my job to ensure the smooth, efficient running of the TRU. Outside of work I enjoy watching sport, socialising with friends and cooking.
My favourite Chinese dish is chicken satay.
I’m Jane the Company Secretary. I ensure that In-house complies with relevant legislation. Outside work I'm a volunteer for two charities both dealing with health issues. I enjoy doing jazz dance, keep fit, teaching dance aerobics and playing with my grandson.
My favourite Chinese dish is chicken with cashew nuts.
I'm Helen and a key member of the Telephone Research Unit. I enjoy calling people to find out what sort of experience they've had when purchasing their properties. Outside of work I enjoy going to the theatre, reading and cooking.
My favourite Chinese dish is Sweet and Sour Prawns
Head of Administration & Marketing Coordinator
I’m Sam, Head of Administration & Marketing Coordinator. I’ve got the most important job in the company being in charge of the accounts and all administrative issues. Outside of work I enjoy spending time with my family and reading.
My favourite Chinese dish is Chicken Chow Mein.
Shelley de Boer
Senior Telephone Researcher
I'm Shelley, I'm one of the Senior Telephone Researchers in the TRU and help train new starters and ensure surveys are completed correctly. In my free time I play for Lawn netball team, enjoy dancing, music and movies and am a Mum taxi for my 2 girls.
My favourite Chinese dish is sweet and sour chicken with oodles of noodles.
Senior Telephone Researcher
I’m Deanne and I’m a Senior Telephone Researcher in the Telephone Research Unit at In-house. I carry out all types of customer satisfaction surveys and testimonials. I’ve also helped out as a Demonstration/Handover Specialist, so I have had the opportunity to deal with our clients’ customers face to face and work with a site team. Also part of my remit is training new starters and quality checking to make sure everything is on track.
I don't have a favourite Chinese dish; I could quite happily eat them all.
Senior Client Liaison Executive
I'm Kirsten, Client Liaison Executive. I am here to help our clients with all aspects of our service and to improve how they utilize their information. Outside of work I practise yoga and love watching movies.
My favourite Chinese dish is crispy duck with pancakes.
Internal Systems Developer
I’m Sam, the Data, Survey and Report Administrator and it’s my job to set up all our projects and keep them running smoothly. Outside of work I enjoy playing sports, spending time with my family and friends and travelling.
My favourite Chinese dish is Honey Butter Chicken
Senior Telephone Researcher
I’m Rachael and a member of the Telephone Research Unit. Every customer experience is different and I enjoy finding out about an individual customer's journey. Outside of work, I like to spend time with my 2 girls and we enjoy swimming, going to the cinema and catching up with friends.
My favourite Chinese dish is Singapore Vegetable Sate.
Contact Us Today
Call: 01793 848455
For some of us, to plumb the depths of the human mind and to dissect what people are really thinking is incredibly rewarding. For others, like those who work in marketing or research, who are trying to work out what their customers think of them, it can be a thorn in their side.Read >
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In-house Research and Training Ltd, 24 Borough Fields, Royal Wootton Bassett, Wilts, SN4 7AX
Registered Office: Suite J, First Floor, Market House Business Centre, 2 Marlborough Road, Swindon, Wilts, SN3 1QY | Company No. 03537670. Tel: 01793 848455